Terms of service

Last updated: November 26, 2025

SENA operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). SENA is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.

Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.
• How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.

Marketing and Advertising.
We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.

Communicating with You.

We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

 

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if hello@senaglobal.co or contact us at 20-1, Jalan 10/3, Bandar 16 Sierra, Puchong, Selangor, Puchong, SGR, 47120, MY

Welcome to SENA. By accessing or purchasing from our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our site or completing any transaction.

1. Acceptance of Terms

By visiting our site, making a purchase, or engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, as well as our Privacy Policy and Return & Refund Policy.

SENA reserves the right to update, modify, or replace any part of these terms at any time without prior notice. It is your responsibility to review this page periodically.

2. Eligibility

To use this website or place an order, you must:

• Be at least 18 years old
• Provide accurate and complete information
• Not use our products for any unlawful or unauthorized purpose

Any breach of these terms may result in immediate termination of your account access.

3. Product Information & Availability

We strive to display product details, ingredients, and pricing as accurately as possible. However:

• Product availability may change
• We may discontinue any product at any time
• Prices are subject to change without prior notice

SENA is not liable for typographical errors, inaccuracies, or omissions related to pricing or product information.

4. Order Acceptance & Payment

We reserve the right to refuse, limit, or cancel any order for reasons including but not limited to:

• Suspected fraud
• Unusual or high-risk orders
• Incorrect billing or shipping details
• Product limitations

All payments must be made in full at the time of purchase through the payment methods available at checkout.

5. Shipping & Delivery

By placing an order, you agree to our Shipping Policy, which outlines:

• Processing time
• Shipping duration
• Tracking information
• Delivery failures

Shipping times are estimates and may vary due to courier delays, public holidays, or unforeseen circumstances. SENA is not responsible for delays beyond our control.

6. Return, Exchange & Refund Policy

All returns, exchanges, or claims for defective/missing items are governed by our official Return, Exchange & Refund Policy.

Key points:

• No cancellations once payment is made
• No refunds except for defect/missing-item cases with valid evidence
• Evidence must be submitted within 48 hours
• Replacements only, not monetary refunds

By purchasing from SENA, you agree to comply with all terms in our refund policy.

7. User Conduct

You agree not to misuse the site, including:

• Uploading malicious code
• Attempting unauthorized access
• Collecting or misusing customer information
• Violating any applicable laws or regulations

Any misuse will result in denial of service and potential legal action.

8. Intellectual Property

All content on this website, including:

• Trademarks
• Logos
• Branding
• Product names
• Text, images, videos, and graphics

All the list above is the reserve and right property of SENA. Unauthorized use is strictly prohibited.

9. Third-Party Services

Some parts of our store are operated using third-party services (e.g., payment gateways, courier tracking). These third parties have their own terms and privacy policies.
SENA is not liable for issues arising from third-party platforms.

10. Limitation of Liability

SENA will not be held liable for:

• Misuse of products
• Allergic reactions (customers are responsible for checking ingredients)
• Delayed shipments caused by couriers
• Losses due to incorrect address submission
• Any indirect, incidental, or consequential damages
• Your use of our products is at your sole risk.
  
  

11. Indemnification

You agree to indemnify, defend, and hold harmless SENA from any claims, damages, liabilities, or expenses arising from:

• Your breach of these Terms
• Your violation of any law or third-party rights
• Your misuse of our services or products
  
  

12. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of Malaysia. Any disputes shall be resolved through the appropriate legal channels within Malaysia.



Refund and Return Policy

1. Order Cancellation Policy

Once payment has been successfully processed, order cancellations are strictly not permitted.
All cancellation decisions, in exceptional cases, remain solely at the discretion of the merchant (SENA).

2. Refund Policy

SENA does not provide refunds for:

• Change of mind
• Personal preference
• Product dissatisfaction after use
• Incorrect purchases

Refunds are only applicable under the following conditions and upon merchant approval:

• A product is received in a defective or damaged condition
• One or more items are missing from the parcel
• In these cases, SENA will not issue monetary refunds. Instead, we will provide:
• A replacement unit of the affected product, or
• A reshipment of the missing item(s)
• No other form of compensation will be offered.

3. Evidence Submission Requirements (Within 48 Hours)

To process claims for defective or missing items, customers must provide clear and complete evidence within 48 hours of receiving the parcel.
Claims submitted after this period will be automatically rejected.

Required evidence includes:

• Order number
• Photos of the damaged/defective product(s)
• Photos of inner and outer packaging
• Photo of the shipping label
• Unboxing video (strongly recommended and prioritised for verification)

Note: Claims without adequate evidence will not be eligible for replacement.

4. Unboxing Video Recommendation

To ensure smooth and efficient resolution, customers are strongly encouraged to record a full unboxing video from the moment the parcel is unopened until all items are displayed. This video serves as the most reliable proof in the event of damage or missing items.

5. Non-Returnable & Non-Exchangeable Items

Due to hygiene standards and product integrity, the following items are not eligible for return or exchange:

• Opened, used, or tampered products
• Products without valid evidence submitted within the required timeframe
• Items purchased during sales, promotions, or clearance events
• Complimentary or free-gift items

6. Shipping Fees

Shipping charges are non-refundable under all circumstances. For approved replacement cases, SENA will cover the shipping cost for the re-delivery of the affected item(s).

7. Merchant Rights

SENA reserves the full right to:

• Approve or reject any claim based on the evidence provided
• Make case-by-case decisions deemed appropriate
• Amend the policy at any time without prior notice
  
  

For defect or missing-item reports, please contact us within the required 48-hour window:

📧 hello@senaglobal.co 
📱Instagram : sena.hq
📱WhatsApp  :+60 19-769 1063  / +60 16-414 4967