How long does SENA Global haircare take to work?

Hair product results typically take 8 to 12 weeks of consistent use to evaluate. Most customers see reduced hair fall within 4 to 6 weeks and visible regrowth around 12 weeks. Consistency matters more than dosage.

What is the best SENA product for hair fall?

Combo 2 (Scalp Reset Starter) is the most popular starter purchase for hair fall. For active regrowth focus, Combo 4 (Intensive Recovery) is recommended. For first-time users who are unsure, RootVeda Oil alone is a good entry point. Take the 60-second scalp diagnosis quiz at senaglobal.co for a personalized match.

How do I use RootVeda Oil?

RootVeda Oil is applied to the scalp for 30 to 60 minutes only, then washed out with shampoo. It is NEVER left on overnight. Use 2 to 3 times per week for best results.

Does SENA Global ship internationally?

SENA Global ships throughout Southeast Asia, including Malaysia, Singapore, Indonesia, Brunei and Thailand. All products are formulated and manufactured in Malaysia.

Is SENA Global suitable for medical hair loss?

SENA Global does not make medical claims. For diagnosed medical hair loss conditions such as alopecia areata or androgenic alopecia, we recommend consulting a dermatologist. Our products are formulated for general scalp health and hair vitality.

Can I use SENA products if my scalp is oily?

Yes. If your scalp is oily or congested, start with the shampoo to clean the scalp before applying oil or tonic. Do not apply oil to an unwashed oily scalp.

Is SENA Global vegan and cruelty-free?

SENA Global formulations use natural and plant-derived ingredients. Products are not tested on animals. For specific ingredient verification, contact hello@senaglobal.co.

Refund policy

Thank you for choosing SENA. We are committed to delivering premium-quality hair care products and a seamless customer experience. To ensure clarity and fairness, please review the following policy before completing your purchase.

1. Order Cancellation Policy

Once payment has been successfully processed, order cancellations are strictly not permitted.
All cancellation decisions, in exceptional cases, remain solely at the discretion of the merchant (SENA).

2. Refund Policy

SENA does not provide refunds for:

Change of mind
Personal preference
Product dissatisfaction after use
Incorrect purchases

Refunds are only applicable under the following conditions and upon merchant approval:

A product is received in a defective or damaged condition
One or more items are missing from the parcel
In these cases, SENA will not issue monetary refunds. Instead, we will provide:
A replacement unit of the affected product, or
A reshipment of the missing item(s)
No other form of compensation will be offered.

3. Evidence Submission Requirements (Within 48 Hours)

To process claims for defective or missing items, customers must provide clear and complete evidence within 48 hours of receiving the parcel.
Claims submitted after this period will be automatically rejected.

Required evidence includes:

Order number
Photos of the damaged/defective product(s)
Photos of inner and outer packaging
Photo of the shipping label
Unboxing video (strongly recommended and prioritised for verification)

Note: Claims without adequate evidence will not be eligible for replacement.

4. Unboxing Video Recommendation

To ensure smooth and efficient resolution, customers are strongly encouraged to record a full unboxing video from the moment the parcel is unopened until all items are displayed. This video serves as the most reliable proof in the event of damage or missing items.

5. Non-Returnable & Non-Exchangeable Items

Due to hygiene standards and product integrity, the following items are not eligible for return or exchange:

Opened, used, or tampered products
Products without valid evidence submitted within the required timeframe
Items purchased during sales, promotions, or clearance events
Complimentary or free-gift items

6. Shipping Fees

Shipping charges are non-refundable under all circumstances. For approved replacement cases, SENA will cover the shipping cost for the re-delivery of the affected item(s).

7. Merchant Rights

SENA reserves the full right to:

Approve or reject any claim based on the evidence provided
Make case-by-case decisions deemed appropriate
Amend the policy at any time without prior notice

For defect or missing-item reports, please contact us within the required 48-hour window:

📧 hello@senaglobal.co
📱Instagram : sena.hq
📱WhatsApp :+60 19-769 1063 / +60 16-414 4967

Your cart is empty

Your cart

Estimated total

Refund policy

Country/region

Country/region

Refund policy

Sign up for expert tips, hair wellness news, exclusive offers and more.